Policy for refunds and returns
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Some types of goods are excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Intimate and hygiene articles, hazardous materials and flammable liquids or gases are also not accepted.
Additional items that cannot be returned:
Gift cards
Downloadable software products
Care products
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations in which only a partial refund is possible:
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, cassette or record that has been opened.
Any item that is not in its original condition, damaged or missing parts that are not due to our error.
Any item that is returned more than 30 days after delivery.
Reimbursement
Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically credited back to your credit card or original payment method within a certain number of days.
Delayed or missing refunds
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company, as it may take some time before your refund is officially booked.
Then contact your bank. It often takes some time before a refund is booked.
If you have done all this and still have not received your refund, please contact us at [email protected].
Sold out articles
Only items at the regular price can be refunded. Sold out items cannot be refunded.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Return shipment
Wenn Sie Ihr Produkt zurückgeben möchten, schicken Sie es bitte an folgende Adresse: {Physikalische Adresse}.
You must bear the shipping costs for returning your item yourself. The shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take a different amount of time for the exchanged product to arrive.
If you are returning more expensive items, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Do you need help?
Contact us at [email protected] for questions about refunds and returns.